Frequently Asked Questions
How do you manage to offer such low prices for IVF drugs?
By purchasing online you are able to receive the best prices available across the world – not just those on your doorstep.

In the US and much of Europe, the price of medications is fixed by the manufacturers and retailers. IVFPharmacy operates from countries where the government sets (or at least caps) the drug prices – this typically means savings of over 50%.

Example:

European Name Strength Manufacturer Generic Quantity Price (USD)
Gonal - F 900IU Serono No 1 Pen $523.00
Gonal-F Vial for Injection 75 IU Serono No 10 Vial $436.00

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Who dispenses the medications?
Our pharmacists all received their licenses from the Ministry of Health after completing a university degree and an internship under strict supervision. In addition, they are constantly updated with the latest developments and drug information.

Our highly experienced staff are available to answer any of your questions

Our dispensing pharmacy is recognized by pharmacychecker.com.

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Do I need a prescription?
A regular prescription from your doctor or clinic – clearly stating the drug’s name and the dose – is required for every order.
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Are the medications you sell the same as those I would receive from my fertility clinic or local pharmacy?
We dispense the same drug as appears on your prescription. These are always top-quality branded medicines from leading pharmaceutical companies.

We only sell generic versions of drugs if specifically requested or ordered on the IVFPharmacy website.

Since the medication may originate from a different country (generally in Europe or Israel), the language on the packaging may vary, but the insert will always contain drug information in English.

Some drugs are sold under different brand names in different countries.

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How much does shipping cost?
Shipping costs $18.00 per order, irrespective of size, for express guaranteed delivery. There is no mark up on shipping costs - this is the amount we pay our shipping provider (EMS).
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How quickly can I expect my order to be delivered?
Our goal is to get your order processed, shipped and in your hands within 5-10 business days. Delivery to the USA and Europe is generally 5-7 business days after your order ships, though we have had some orders arrive after just 4 days. Since there are sometimes delays that are beyond our control (i.e. Customs and/or shortage of the requested medication), we recommend placing orders at least two weeks before you require your medication.

We ship all orders by express courier service within 48 hours of receiving your prescription, order and payment.

You will be able to track your order’s progress through a tracking number that we will send you by email once the order is dispatched.

Remember: Don't leave ordering your meds until the last moment. The price savings we offer are because we dispense your fertility medication from abroad – delivery will take longer than an order within the US.

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I need my order this week. Do you offer expedited shipping or next day delivery?
We try to minimize all risks or possible delays associated with delivery. Our shipping provider has proven to be the most reliable and cost-effective service on offer and our experiences with expedited delivery have been erratic. Therefore, unless the customer takes on all associated responsibilities, we do not offer an expedited service.

We recommend making your order at least two weeks in advance of your treatment start date.

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Do my fertility medications require any special transport or storage conditions?
IVFPharmacy will enclose details of any special storage requirements with your order.
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Can I purchase needles, syringes and other accessories through IVFPharmacy?
We specialize in providing expensive fertility medications at the lowest possible cost. Needles, syringes, sharps containers and other accessories are relatively inexpensive and can complicate international shipping - therefore we recommend you purchase these locally.
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Are there any limits on the Medications I can order?
In the USA, you are entitled to order drugs from abroad provided the following criteria are met:
  • Medications purchased are for personal use and not for resale
  • You have a valid prescription from your doctor
  • The order is for a maximum of three months supply of treatment
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Can I return any of my medicines?
No, the law prevents us from taking back any medicines once they have left the pharmacy. Therefore, there cannot be any refunds on drugs.
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Are there any additional / hidden charges?
The only charges you will pay are the cost of your drugs, as listed on our website, and a $18.00 per order shipping charge. American express payments incur a 2% surcharge.
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What forms of payment do you accept?
We accept Visa, MasterCard and American Express (+2%).
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Will I need to calculate the currency exchange when I pay?
No. All prices on our web site are listed in US Dollars, and payment is accepted in U.S. currency.
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